ToyotaCare | Toyota Service No Cost Maintenance Jackson MS

How do I determine if my vehicle uses conventional or synthetic oil?

Refer to your vehicle's Scheduled Maintenance Guide (in the Owners Manuals section) for oil type and factory-recommended maintenance schedules. For a quick reference, customers can also refer to the vehicle identification card included in the Welcome Kit for oil type.

Does Toyota Care provide an oil and filter change every time my vehicle's maintenance light comes on?

Yes, if your vehicle's maintenance schedule calls for this service every 5000 miles. However, if, for example, your vehicle uses synthetic oil and an oil change is required every 10,000 miles, then the oil and filter change will not be provided during the 5000-mile interval.

What if I need to take a trip before my maintenance light comes on? Will ToyotaCare cover my maintenance service if I bring my vehicle in before I reach the next 5000-mile mark?

Yes, but additional no cost services will not be provided until the vehicle has reached its next regularly scheduled maintenance interval.

What if, during the no cost maintenance inspection, the dealership notes recommended services? Will these be covered under the ToyotaCare plan?

All Toyota and Scion vehicles come with a 3-year/36,000-mile factory warranty. However, additional recommended services that are not included in the normal factory-recommended maintenance schedule are the responsibility of the customer.

If I have a Toyota that uses synthetic oil, why do I need to come in for service at 5000 miles when no oil change is required?

Your vehicle's Scheduled Maintenance Guide recommends other services that should be performed on your vehicle such as a tire rotation. A tire rotation at every scheduled maintenance maximizes tire life and provides an opportunity for an experienced technician to visually look for abnormal tire wear that could indicate alignment or balance concerns. This also allows the tire pressure to be checked since many tires are below recommended pressure when checked at 5000 miles. Waiting until 10,000 miles to adjust tire pressure also accelerates tire wear. Please ensure you follow all recommended factory maintenance to optimize your vehicle's performance.

Will I receive a ToyotaCare Welcome Kit that explains all of the benefits?

Yes, you will receive a Welcome Kit that covers all the details of the plan within approximately 30-45 days after the purchase date of the vehicle.If I misplace or lose my ToyotaCare Welcome Kit or vehicle identification card, how can I get another one?You can call the Toyota Customer Experience Center (CEC) at 1-800-331-4331 for a replacement.